Terms of Service

Effective Date: September 28, 2026 · Version 2026-09-28

Welcome to Holoview Media ("Holoview," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Holoview platform located at holoviewmedia.com, including our web dashboard, ad player, APIs, and related services (collectively, the "Service"). Our Service is hosted in the United States and intended solely for users located in the United States.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Advertiser" — A user who creates and funds advertising campaigns to be displayed on screens within the Holoview network.
• "Venue Partner" — A person or organization approved by Holoview to operate one or more physical display screens, show advertisements, and earn revenue.
• "Screen" — A physical display device (e.g., TV, monitor) paired to the Holoview network under an approved screen arrangement.
• "Campaign" — An advertising order consisting of creative media, targeting preferences, duration, and associated budget.
• "Play" — A single confirmed display of an advertisement on a screen, tracked by the platform.
• "Advertising Balance" — The in-platform balance for advertising campaigns, denominated in U.S. dollars, previously called the Wallet or Advertiser Wallet. Purchased funds, promotional credit, and campaign reservations are recorded separately.
• "Venue Earnings Balance" — The separate in-platform record of earnings belonging to the designated payee under an approved screen arrangement.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement. By registering, you represent that the information you provide is accurate and complete. Accounts are for individual or business use; you may not create accounts on behalf of others without authorization.

3. Account Registration

To access the Service, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.

We may require email verification before granting access to certain features, including ad creation and fund withdrawals.

A single user account may use advertiser features and may also manage an approved Venue Partner when the user has been given the required organization access. Advertiser access does not authorize screen operations or Venue Partner payouts. Venue Partner access requires Holoview approval, a separate Venue Partner Agreement, and an accepted named manager invitation.

4. Advertiser Terms

4.1 Campaign Creation

Create a campaign by choosing available screens, dates, hours and a frequency tier, then submitting supported creative media. The campaign builder shows which formats are available. Advertising is visual; any supported video must be silent. Approval, the booked schedule, screen restrictions and account status determine whether a campaign is eligible for playback.

New creatives and material changes require Holoview review before playback. Replacing media or changing campaign names or QR content can create a new revision and pause eligibility until that revision is approved. Approval of an earlier revision does not approve a replacement.

4.2 Pricing and Billing

Holoview currently uses configured per-screen rates and frequency tiers. Your quote is based on the screens, dates, booked hours and tier you select. Rates may differ between screens. The current service does not automatically raise the quoted rate because a screen becomes more popular or its inventory fills.

You see the total before booking. Quotes are subject to pricing and availability checks at submission; if either changes, review a refreshed quote before proceeding. The accepted price and booked screen terms are locked for that booking. Later rate or revenue-share changes apply to new bookings.

Booking reserves Advertising Balance and screen inventory. Verified paid playback consumes the campaign reservation. Paid plays are paced across each booked hour according to its tier; additional bonus plays are unbilled. A recorded Play is technical evidence of playback, not proof that a person watched the screen. QR scans are interaction counts, not verified visitors, purchases or sales.

After the last booked slot, a 48-hour offline reporting window allows eligible delayed playback reports to reconcile. Financial finalization occurs after that window; unused eligible reservations return to their original balance sources. A campaign may show delivery complete while its finances are still reconciling. Rejection and cancellation follow the separate rules below.

4.3 Advertising Balance and Payments

A single Stripe payment can fund multiple campaigns. Checkout separately displays the amount added to Advertising Balance, the processing fee, and the total charged. The processing fee is not added to Advertising Balance and is not included in an unused-balance refund. Advertising Balance is non-transferable between accounts and remains separate from Venue Partner earnings.

Unused, unreserved purchased funds with verified payment sources are eligible for refund to the original payment method or methods. Refunds cannot be redirected to another card or bank account. Promotional credit, consumed spend, booking fees, and active reservations are not eligible for this refund. Promotions are allocated before purchased funds; purchased funds are allocated oldest first. Older balances remain available under their existing restrictions while their payment sources are reviewed; they are not automatically refundable until that review is complete.

Request eligible refunds from Advertising Balance when online refunds are enabled, or contact support@holoviewmedia.com. Refunds are issued in whole cents from each original payment. A request may span several payments with separate outcomes. Requested amounts are held while the provider confirms the result. Failed or canceled amounts return to their original balance source once confirmed; amounts under dispute or review remain restricted. Your bank or card issuer determines when a refund appears. If a refund needs attention, contact support before submitting a replacement request.

Purchased funds do not expire, and Holoview does not currently charge an inactivity fee. Billing errors, fraud, disputes, or provider changes may require documented adjustments or a temporary hold on advertising and refunds while the affected funds are reconciled.

If you initiate a chargeback or payment dispute with your credit card issuer for validly delivered ad campaigns, Holoview reserves the right to immediately suspend your account, dispute the chargeback, and pursue collections for the outstanding balance plus any associated bank dispute fees.

4.4 Content Standards

You are solely responsible for the content of your advertisements. All submitted content is subject to automated moderation and may be manually reviewed by our team. We reserve the right to reject, suspend, or remove any content that:

• Contains adult content, nudity, or sexually explicit material
• Contains violent or hateful material
• Promotes illegal products, services, or activities
• Infringes on intellectual property rights of third parties
• Is misleading, deceptive, fraudulent, or for any other reason at our sole discretion

Rejected ads will not play, and reserved funds for rejected future placements return to their original Advertising Balance sources. Repeated violations may result in account suspension or termination.

4.5 Cancellation and Refund Schedule

If you cancel an active campaign, the eligible amount returns to its original Advertising Balance sources according to the following schedule for each future booked slot:

• More than 24 hours before the slot: 90% return (10% non-refundable booking fee)
• More than 1 hour and up to 24 hours before the slot: 50% return
• 1 hour or less before the slot: No cancellation return (0%)

If a Venue Partner removes a screen that your campaign is booked on, 100% of the amount for affected future slots returns to its original Advertising Balance sources. These campaign releases do not automatically issue a card refund. You may reuse the released funds or request a separate original-payment refund of eligible purchased funds under section 4.3. Slots that have already started remain subject to the offline reporting window and final delivery reconciliation.

4.6 Pausing, Editing and Completed Campaigns

Where available, pause prevents new playlists from including the campaign as screens refresh; a screen that is offline may continue its previously cached schedule. Pausing does not extend the dates, free booked inventory or cancel the reservation. Confirmed eligible plays remain chargeable.

Creative editing does not change booked dates, screens, tier or price. Once the last booked slot ends, the creative, campaign name and QR fields are read-only. Reports and downloads remain available. To run revised content after completion, create a new campaign and review a new quote.

5. Venue Partner Terms and Venue Partner Agreement

5.1 Screen Registration and Compliance

Venue Partner onboarding and screen registration are approval-only. A user first submits a Venue Partner application for the proposed venue and placement. If Holoview approves the application, the Venue Partner completes a separate Venue Partner Agreement, a named manager accepts an invitation to the organization, and the approved payee completes the required Stripe payout setup. An authorized manager may then pair a physical screen within the approved allowance using a unique pairing code.

Pairing does not make a screen available to advertisers. Each newly paired Venue Partner screen remains pending review until Holoview approves it for live advertising inventory. By registering a screen on a Venue Partner's behalf, you represent that the Venue Partner owns the premises or has legal authority from the property owner to install and display content on that device at the specified location.

The Venue Partner is solely responsible for ensuring the installation and operation of the screen complies with all local zoning laws, municipal signage ordinances, and lease agreements. The Venue Partner agrees to indemnify Holoview against any municipal fines or penalties arising from the screen's placement.

5.2 Hardware Provision and Ownership

Venue Partner-Owned Hardware: Approved Venue Partners may use compatible Venue Partner-owned display screens or media players only with Holoview's approval and setup instructions. Public bring-your-own-device screen pairing requires Holoview approval. Holoview is not responsible for the maintenance, repair, or replacement of Venue Partner-owned hardware. Holoview explicitly disclaims any liability for screen burn-in, image retention, or deterioration of the Venue Partner's hardware resulting from displaying advertisements.

Holoview-Provided or Provisioned Hardware: At our sole discretion, Holoview may provide or approve hardware (which may include display screens, media players such as Raspberry Pis, mounts, and cables). If Holoview provides hardware: (a) The hardware remains the exclusive property of Holoview Media unless otherwise agreed upon in writing; (b) You agree to keep the hardware in a secure, climate-controlled environment safe from theft or intentional damage; (c) You are liable for the replacement cost of any Holoview-owned hardware that is lost, stolen, or damaged due to gross negligence or intentional misconduct while in your possession.

Holoview is not responsible for any damage to your personal property, including your TVs, monitors, walls, or underlying electrical systems, resulting from the installation or use of the Service or our hardware.

5.3 Power, Connectivity, and Audio

Venue Partners are entirely responsible for providing continuous electrical power and a stable Wi-Fi or Ethernet internet connection to the display device and media player at the Venue Partner's own expense. Holoview is not responsible for connectivity issues, hardware failures, or power outages at Venue Partner locations. You agree not to tamper with, reverse engineer, or alter the software or hardware provided or approved by Holoview. All campaigns are visual only and Venue Partners must mute display audio at all times.

5.4 Revenue Share, Taxes, and Payouts

Eligible paid plays create earnings for the payee designated in the approved screen arrangement. The applicable share is shown in the dashboard or written agreement and is captured in the booked terms; changing a share later does not rewrite existing bookings or past earnings. Bonus, house, filler and other unbilled plays do not create paid advertising earnings.

Pending earnings and settled earnings are distinct. Only eligible settled earnings may be withdrawn, subject to the displayed balance, minimums, account readiness and any applicable hold. Payouts require a request by an authorized user and are processed through the selected payee's connected Stripe account. Provider processing and the receiving bank determine arrival; a request is not proof of bank receipt.

Organization earnings belong to the organization's designated payee. Where Holoview separately supports personally owned screens, their owner earnings and payout setup remain separate. A user's membership in an organization does not make that organization's earnings personal funds. Advertising Balance does not automatically transfer to either earnings balance.

Stripe provides payment processing subject to its applicable connected-account terms. You are responsible for applicable taxes and for supplying requested verification and tax documentation. Holoview or its payment provider may issue applicable tax reporting documents or hold payouts while required information is outstanding. The appropriate reporting form depends on the arrangement and applicable requirements.

5.5 Screen Availability and Performance

Venue Partners must keep their screens powered on and connected during their stated business hours. The platform automatically tracks screen uptime and reliability, which directly impacts ad routing and your earnings. Persistent offline status may result in your screen being temporarily paused or permanently de-listed from the network.

5.6 Content Control

Venue Partners may block specific ad categories, individual advertisers, or specific ads from displaying on their screens using the blacklist feature. However, Venue Partners may not interfere with, cover, or obstruct the normal display of approved, non-blocked advertisements.

5.7 Removal and Termination

To terminate participation as a Venue Partner, you must provide written notice or delete your screen via the dashboard. Upon termination, you agree to promptly return any Holoview-owned hardware (if applicable) using a provided prepaid shipping label. If Holoview-owned hardware is not returned within 14 days of termination, Holoview reserves the right to deduct the replacement cost from the pending Venue Earnings Balance, charge any payment method you have on file, or issue a legally binding invoice for the fair market replacement value of the equipment.

5.8 Independent Contractor Status

Venue Partners are strictly independent contractors and are not employees, partners, agents, or franchisees of Holoview Media. Venue Partners have no authority to bind Holoview Media to any agreements or obligations.

6. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to manipulate play counts, impressions, or QR scans
• Falsify screen locations, misrepresent business hours, or otherwise mislead advertisers
• Interfere with the Service's infrastructure or security
• Scrape, reverse engineer, or copy any part of the platform
• Create multiple accounts to circumvent platform rules or limits
• Impersonate another person or entity
• Upload malware or malicious code

7. Intellectual Property

The Holoview platform, including its design, code, branding, and documentation, is owned by Holoview Media and protected by intellectual property laws. You retain ownership of content you upload (ad media, business information) but grant Holoview a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to display, distribute, and transmit that content through the Service for the purpose of fulfilling your campaigns.

By uploading content, you represent and warrant that you own or have the necessary licenses, rights, and permissions to use and authorize Holoview to display that content, and that it does not infringe on the rights of any third party.

Publicity: Holoview reserves the right to use Advertiser and Venue Partner business names and logos in our promotional materials and website to identify you as a user of the Service, unless you explicitly opt out in writing by contacting us.

8. Copyright Complaints

We respect the intellectual property rights of others. To report content on Holoview that you believe infringes your copyright, email support@holoviewmedia.com. Include a description of the copyrighted work, the location or campaign details of the material you are reporting, and contact information so we can follow up. We review reports and may remove or restrict disputed content while investigating.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted operation, a particular audience size, attention, QR engagement, sales or venue income. Booked paid-play entitlements, price protections and the treatment of undelivered reservations remain governed by sections 4.2–4.6. These limitations do not convert missing delivery into billable playback or override the stated reconciliation and cancellation rules.

10. Limitation of Liability

To the maximum extent permitted by law, Holoview Media and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to Holoview in the twelve (12) months preceding the claim, or one hundred U.S. Dollars ($100), whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless Holoview Media and its affiliates from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, or your violation of these Terms.

12. Account Termination

We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our discretion. Upon termination:

• Active campaigns must be resolved, including applicable cancellation rules and the offline reporting window
• Pending Venue Partner payouts will be processed within a reasonable timeframe
• Your data may be retained as required by law or for legitimate business purposes

You may request account deletion through the dashboard. Before deletion can finish, campaign reservations, pending refunds, disputes, and remaining balances must be resolved. Request eligible purchased-fund refunds first; contact support for legacy balances, promotional credit, fractional cents, or other unresolved amounts. Deletion disables login and removes or anonymizes profile information while required financial records are retained. Account deletion is permanent and cannot be reversed.

13. Modifications to Terms

We may update these Terms and will identify the effective date and version of each published update. Material changes will be communicated through email or a prominent platform notice as appropriate. Features that require acceptance of a new version remain unavailable until the required acceptance is recorded. Review the current terms presented for the service you use. Organization and municipal agreements may have their own notice and approval requirements.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Please read this section carefully as it affects your legal rights, including your right to file a lawsuit in court. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration in Nashville, Tennessee, before one arbitrator. Judgment on the Award may be entered in any court having jurisdiction.

Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction.

Class Action Waiver: You and Holoview agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor Holoview will seek to have any dispute heard as a class action, a representative action, a collective action, or in any proceeding in which either party acts or proposes to act in a representative capacity.

15. General Provisions

Force Majeure: Holoview shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, internet backbone failures, or third-party service outages.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Signed Agreements and Order of Precedence: If a separate written agreement signed by Holoview and you, or an authorized representative of your organization, conflicts with these online Terms, the signed agreement controls to the extent of that conflict, for the parties and services it covers. These Terms continue to apply where there is no conflict. An update to these online Terms does not amend a signed agreement unless that agreement expressly permits that method of amendment.

Entire Agreement: These Terms, together with any applicable signed agreement, constitute the agreement between the parties regarding the Service and supersede prior discussions or understandings on the same subject, subject to the order of precedence above.

Survival: All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Assignment: Holoview may freely assign or transfer these Terms and its rights and obligations hereunder, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. You may not assign or transfer your rights under these Terms without our prior written consent.

16. Contact

If you have questions about these Terms, please contact us at support@holoviewmedia.com.